The satisfaction of client members is a priority at UNI. We work hard to ensure that our service delivery and practices are fair, transparent and straightforward.
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UNI Financial Cooperation (UNI) adopted a Code of Conduct (the Code) for the provision of products and services to seniors.
All employees, representatives, consultants, agents and other UNI intermediaries are required to abide by this Code, as well as UNI’s Code of Ethics, which sets out guidelines based on the principles of respect for clients, integrity and compliance with applicable regulatory legislation and policies.
UNI has created the following initiatives to embody the principles of the Code:
Financial literacy
UNI offers a number of blogs on a range of topics. Although they are written for all UNI members and clients, they’re a gold mine for seniors. Here are a few titles:
Products and services
To make transaction plan service charges more affordable for seniors, UNI gives clients 59 and over a monthly discount of $4 that applies both to the individual transaction rate and the fixed monthly rate on available plans.
We will continue to work to provide seniors with the quality of service these deserve.
UNI is committed to seniors' well-being and recognizes their important contribution to our communities. Aging gracefully also means being able to use the various tools available to you. UNI wants to assist you in this learning process so that you can remain independent and stay on top of your finances. We're here to support you as we modernize our systems.
Our commitment to you:
We believe that the key to a successful client experience is providing support throughout service delivery, regardless of the point of contact or tool chosen by members or clients. Listening is a key part of our relationship with our members and clients. We always take the time to make sure we understand your needs or concerns so we can provide personalized support. For example, we use many ways to communicate?in person, over the phone and through displays at our business locations, mailings, and traditional and social media. UNI is also committed to and actively engaged in the communities we serve.
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P.O. Box 5554
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