The satisfaction of members and clients is a priority at UNI. We work hard to ensure that our service delivery and practices are fair, transparent and straightforward.

Delivery of products and services to seniors

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Download the Seniors' Champion 2022 Report 

We believe that the key to a successful client experience is providing support throughout service delivery, regardless of the point of contact or tool chosen by members or clients. Listening is a key part of our relationship with our members and clients. We always take the time to make sure we understand your needs or concerns so we can provide personalized support. For example, we use many ways to communicate: in person, over the phone and through displays at our business locations, mailings, and traditional and social media. UNI is also committed to and actively engaged in the communities we serve.