The satisfaction of client members is a priority at UNI. We work hard to ensure that our service delivery and practices are fair, transparent and straightforward.

Delivery of products and services to seniors

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UNI Financial Cooperation (UNI) adopted a Code of Conduct (the Code) for the provision of products and services to seniors.

All employees, representatives, consultants, agents and other UNI intermediaries are required to abide by this Code, as well as UNI’s Code of Ethics, which sets out guidelines based on the principles of respect for clients, integrity and compliance with applicable regulatory legislation and policies.

UNI has created the following initiatives to embody the principles of the Code:

• A Seniors’ Champion has been appointed. UNI’s Chief Compliance Officer is in charge of consumer protection and has been designated Senior’s Champion.
• Contact information for the Seniors’ Champion has been added to the Complaint resolution section on our Web site so that seniors’ concerns can be addressed quickly.
• An information bank has been made available to staff to help them serve customers aged 60 years and over.
• Mandatory training is offered annualy to raise awareness of seniors’ needs among staff who work with them.

Financial literacy
UNI offers a number of blogs on a range of topics. Although they are written for all UNI members and clients, they’re a gold mine for seniors. Here are a few titles:

• Fraudulent messages: Be vigilant
• The impact of inflation on your investments: How to protect your assets
• A comfortable retirement thanks to government benefits and incentives
• COVID-19 and cybersecurity: How to protect yourself
• Snowbirds: Plan aheadand enjoy your winter down south!
• Protecting Seniors from Fraud
• 5 tips for buying a condo or second home abroad

Products and services
To make transaction plan service charges more affordable for seniors, UNI gives clients 59 and over a monthly discount of $4 that applies both to the individual transaction rate and the fixed monthly rate on available plans.

We will continue to work to provide seniors with the quality of service these deserve.

UNI is committed to seniors' well-being and recognizes their important contribution to our communities. Aging gracefully also means being able to use the various tools available to you. UNI wants to assist you in this learning process so that you can remain independent and stay on top of your finances. We're here to support you as we modernize our systems.

Our commitment to you:

• Listen to your needs
• Offer you personalized support
• Train and educate our employees to respond to your needs and questions about your finances
• Continue to invest and be involved in our communities

We believe that the key to a successful client experience is providing support throughout service delivery, regardless of the point of contact or tool chosen by members or clients. Listening is a key part of our relationship with our members and clients. We always take the time to make sure we understand your needs or concerns so we can provide personalized support. For example, we use many ways to communicate?in person, over the phone and through displays at our business locations, mailings, and traditional and social media. UNI is also committed to and actively engaged in the communities we serve.