Securing your account with two-factor authentication (2FA) on My Profile online

Did you know that in the event of fraud, WITHOUT two-factor authentication (2FA) on My Profile online, the possibility of obtaining a refund is considerably reduced?*  

Two-factor authentication (2FA) is a feature that adds an extra layer of protection to My Profile, combined with your password. Even if your password is compromised, this security measure makes it harder for fraudsters to gain access. 

How do I activate or change two-factor authentication (2FA)? 

There are two ways to activate this feature: 

Important! Before activating this feature, make sure your information is updated in My Profile. Click here to see how. 

Option 1- At login: 

1. Log into My Profile. 
2. You’ll see a pop-up. Click on Yes.   
3. Choose a two-step authentication method (A or B): 

A - By telephone | easiest method 

You will be contacted at the number we have on file. Click on Text message or Telephone call.  

Choose a method: 

Text message: Enter the six (6)-digit code received by text message, then click on Continue.   

Telephone call: If this option is selected, you will automatically receive a telephone call from Microsoft (1-855-330-8653). The recorded voice message is: “This is Microsoft. If you're trying to connect, press the pound key (#) to complete the connection”. As soon as this key is pressed, connection to My Profile is instantaneous. The recorded voice message is: “Your connection has been established.”. See video tutorial. 

B - By Microsoft Authenticator | advanced method 

Download the mobile app first. 

Click on Authentication application. 
If this option is selected, you will automatically receive a 6-digit code at the telephone number shown in the box. You can request a new code if the first one has not been entered correctly, or if the time limit for your authentication has been exceeded. 

Discover more 

Option 2: In the Settings section 

1. Log into My Profile. 
2. Click on your profile icon, then on the Settings. 
3. On the Settings page, in the Authentication preferences section, click on Manage your username, password and your multi-factor authentication.
4. Click on Authentication in two steps. 
5. Click on Yes to activate, then on Continue. 
6. Follow the instructions and click Continue.

FAQ 

Is this feature safe? 

Absolutely. This feature is a standard practice in the industry. Authentication methods are very secure, as they add an extra layer of protection when you log into My Profile. 

What happens if I do not activate this feature? 

WITHOUT two-factor authentication (A2F) on My Profile online, the possibility of obtaining a refund is considerably reduced. You may be liable for damages, losses or liabilities related to fraud. 

Can I change my authentication method after I've activated it? 

If you have chosen the telephone authentication method, you can change it in My Profile. Here's how to do it.

If you have chosen the Microsoft Authenticator authentication method, please call our Client Contact Centre at 1-888-359-1357 or visit one of our branches. 

*To protect your online security, UNI reserves the right to block your access to My Profile online if you have not activated two-factor authentication (2FA).