Securing your account with two-factor authentication (2FA) on My Profile online

Did you know that in the event of fraud, WITHOUT two-factor authentication (2FA) on My Profile online, the possibility of obtaining a refund is considerably reduced?*  

Two-factor authentication (2FA) is a feature that adds an extra layer of protection to My Profile, combined with your password. Even if your password is compromised, this security measure makes it harder for fraudsters to gain access. 

How do I activate or change two-factor authentication (2FA)? 

The login page has a slightly updated look, but you still sign in the same way. 

There are two ways to activate this feature: 

Important! Before activating this feature, make sure your information is updated in My Profile. Click here to see how. 

Option 1- At login: 

1. Log into My Profile. 
2. You’ll see a pop-up. Click on Yes.   
3. If you choose not to activate two‑factor authentication (by clicking Not now), you will be prompted to activate it every seven days.
4. Choose a two-step authentication method (A or B): 

Note: After the first activation, it is possible that only the Call me option will be available. In that case, click Call me (B). 

A – By Text message 

Enter the six (6)-digit code received by text message, enter it, then click on Continue.   

B – By Telephone call 

You will automatically receive a telephone call from Microsoft. The recorded voice message is: “This is Microsoft. If you're trying to connect, press the pound key (#) to complete the connection”. As soon as this key is pressed, connection to My Profile is instantaneous. The recorded voice message is: “Your connection has been established.” 

Option 2: By contacting us 

Call 1‑888‑359‑1357 to reach the Client Contact Centre, available at all times, or visit one of one of our branches. 

FAQ 

Is this feature safe?  

Absolutely. This feature is a standard practice in the industry. Authentication methods are very secure, as they add an extra layer of protection when you log into My Profile. 

What happens if I do not activate this feature?  

WITHOUT two-factor authentication (A2F) on My Profile online, the possibility of obtaining a refund is considerably reduced. You may be liable for damages, losses or liabilities related to fraud.  

*To protect your online security, UNI reserves the right to block your access to My Profile online if you have not activated two-factor authentication (2FA).