At UNI, your security is our priority. We are committed to protecting your transactions and supporting you. If you see suspicious activity or an unusual transaction on your statement, contact us immediately!
Report an incident
If you see a suspicious email, pop-up, app or website that claims to be associated with UNI or any other known company, or if you suspect that you have been a victim of online fraud or targeted by fraudsters, please report it to us immediately.
Report fraud
1-888-359-1357, 24h/7
Visit the nearest branch as soon as possible. Find a branch
If you provided personal information during the incident
If you disclosed your personal information (e.g., PIN, verification code, password, financial information, etc.) or clicked on a link, report it immediately
by calling 1-888-359-1357. You may also visit your nearest branch. Find a branch.
If you did not provide personal information during the incident
If you did not provide any personal information or did not take an action on a suspicious message, you must still report it to:
hameconnage@uni.ca. If it was a text message, forward the received message to 7726.
Debit card, unknown transaction
If you see a transaction you do not recognize on your debit card, follow these steps:
- Verify the transaction details
- Make sure the transaction is not for a purchase that you forgot about, or an auto-renewed subscription.
- Gather as much information as possible related to the transaction or the events leading up to it.
- Sometimes the company name may appear differently on your statement.
- Contact the company
- If you recognize the company but not the transaction, contact them directly for additional information.
- Temporarily lock your card
- Lock your card on My Profile. Here's how to do it..
- Report the transaction
- Call our Client Contact Centre immediately at 1 888 359-1357or visit a branch during business hours.
- Notify the two main credit bureaus, Equifax and TransUnion. They will put a note in your file to alert credit grantors that you may have been a victim of fraudulent activities.
- Report the loss or theft to the police.
- Keep monitoring your accounts for any suspicious activity, even after receiving your new card.
Dial one of the following numbers:
Equifax514 493-2314 or 1 800 465-7166
TransUnion514 355-0374 or 1 877 713-3393
- Report the incident to the Canadian Anti-Fraud Centre
Contact the Canadian Anti-Fraud Centre at 1-888-495-8501 or through the Fraud Reporting System.
Lost or stolen debit card
If your debit card is lost or stolen, follow these steps :
- Report it immediately
- Contact our Customer Contact Center at 1-888-359-1357 as soon as you notice the loss or theft of your card. You can also do this on My Profile
- Check your account statements
- Monitor your account statements for suspicious transactions. If you see fraudulent transactions, report them immediately.
Protect your devices
The security of your information is our priority. Fraud can take many forms, from identity theft to unauthorized transactions.
- Never disclose your login information (password, ID, verification code, etc.) to anyone.
- Never open your My Profile account via a link in an email or text message or on social media. Instead, type the address directly into a trusted browser.
- Always use a trusted computer. Never use public Wi-Fi networks to carry out transactions.
- Create a complex and unique password. For example: a combination of upper and lower case letters, numbers and symbols.
- Once you have finished, always log out of your session and then close your browser. For added security, we recommended regularly clearing your browser's cache.
- If you do not think a website is safe, do not take a chance. Do not log in or enter personal information.
- Set up unique and complex password authentication methods or biometrics (fingerprint or “Face ID”) to make sure you are the only ones who have access to your mobile devices.
- Only download apps from official and secure sources, such as Google Play or the Apple Store.
- Update your software. Be sure to always use the latest version of your software.
Shopping online is convenient, but you have to be vigilant. Here are some tips :
- Check the security measures on the website you are visiting. Look for the small padlock icon on the left side of the URL bar and check that the website address begins with “https.” These features do not guarantee that the site is safe, but if they are not there, be extra vigilant.
- Read online reviews and feedback before you buy. Read the reviews of the retailers you plan to purchase from to make sure they are legitimate and trustworthy businesses.
Remember : vigilance is the key to preventing fraud!
What UNI will never do
- Ask for confidential information via email or text. UNI will never ask you to provide your password or verification code.
- Threaten to close your account if you do not act quickly. UNI will never threaten to close or lock your account if you do not act on a request immediately. If you receive a threatening email, text message or call, it is a scam.
- Make an unsolicited call to obtain personal information. UNI will not randomly call you to request confidential information. If you get a call like that, just hang up.
- Give you the address of fraudulent websites. UNI will never send you an email or text asking you to click on a suspicious link and enter your account credentials. Check that the address leads to the official website, www.uni.ca. A very small difference can lead to a fraudulent site. Beware of the tactics used by fraudsters!
- Ask you to refund an overpayment. UNI will never send you more than the amount owing and then ask for a refund of the difference, which is what happens in overpayment scams.
- Request remote access to your computer. UNI will never request remote access to your computer or cell phone or download software that will allow remote access.
- Require you to pay a bill or debt by gift card. UNI will never ask you for a payment or refund in the form of a gift card.
- Hold lotteries or draws. UNI will never ask you for information about your account as a condition of giving you a prize or gift.
OUR TOOLS TO PREVENT FRAUD
To protect your accounts and data, we offer the following measures to members and clients :
Combined with your password, this feature adds an additional layer of protection to My Profile. Even if your password is compromised, this security measure complicates access for fraudsters. Activate the feature now.
One-time verification code
This is a security feature that adds an additional layer of protection to your accounts. It minimizes the risk of fraudulent login attempts, thus ensuring higher security.
Dual Signature (Businesses)
Dual signature requires two authorizations to validate an online transaction, adding an additional security layer.
Blocage de votre carte de débit
Si vous êtes victime de fraude ou avez perdu votre carte de débit, il est recommandé de bloquer temporairement votre carte pour éviter les transactions frauduleuses à votre compte. Notre Centre contact client est disponible 24h/7 jours pour vous aider rapidement.
Common types of fraud
Fake employee scamsThe fake employee scam is a fraud where scammers impersonate employees of a company, often a financial institution, to deceive their victims and obtain personal or financial information.
Learn about common fraudsComment l'identifier et se protéger de l'arnaque du faux employé ?
- Initial contact: Scammers contact the victim by phone, email or text, claiming to be employees of a trusted institution.
- A sense of urgency: They invent an emergency situation, such as a fraud attempt on the victim's account, to encourage the victim to act quickly without thinking.
- Request for sensitive information: Scammers ask the victim to provide confidential information, such as account numbers, passwords or security codes.
- Transfers of funds: Sometimes they ask the victim to transfer money to a so-called secure account, which is actually controlled by the scammers.
- Verify the caller's identity: If you receive a suspicious call, ask for the person's name and employee number and then contact the institution directly to verify their identity.
- Never share sensitive information: Never give out your personal or financial information by phone, email or text unless you are sure of the caller's identity.
- Report attempted fraud: If you think you have been contacted by a fake employee, report it immediately. By being vigilant and following these tips, you can protect yourself from this type of scam.
RESOURCES
The Canadian Anti-Fraud Centre collects information on fraud and identity theft. It provides information on past and current types of fraud Canadians are exposed to. If you think you have been a victim of fraud, report it!
Want to test your knowledge? Learn more on their website.
Need help? Contact us at 1-888-359-1357