New ATMs

UNI is introducing a new generation of touchscreen ATMs. A new interface and new functions will make your transactions easier.

The new automated teller machines are gradually being rolled out in the distribution network. Some features may not yet be available at your business location.

Video

Personal - New ATMs
Text transcript

Note: The text in square brackets describes audio and visual content in the video other than the dialogue or narration.

[On a light green background, two dark green arrows move apart and a white ATM machine appears. As the arrows recede further, a second ATM machine with a black side panel, moves out from behind the first one.

Female narrator: "The new ATMs... a whole new experience."

[Open-faced enclosures slide in from the right around the machines and a third ATM with a black side panel appears. The top bar of each enclosure displays a star formed by green and blue arrows beside the word "UNI," and the first one has the word "EXPRESS" written under it. A man stands in front of the middle one, and a woman with short grey hair stands in front of the third.]

Female narrator: "From the moment you enter your PIN, you'll be using the latest technology to navigate more easily on the touch screen. It's just like using a tablet."

[The man enters his pin and touches the screen, scrolling through the options. The bar at the top of the screen bears a star formed by green and blue arrows beside the word "UNI." The man smiles and through the window behind him, two white birds fly past.]

Female narrator: "For example, to make a deposit, simply select the "Deposit" option on the touch screen. Select the account you want to deposit the money to,"

[The man touches the "Deposit" button, then the button for his chosen account.]

Female narrator: "gather your bills and cheques together in any order, but don't attach them together."

[Three white circles appear in a row on a light green background. Bills and cheques drop from the top of the circles to form piles in each one.]

[TEXT ON SCREEN: "Up to 75 items. No foreign currency or coins."]

Female narrator: "Insert them directly into the ATM, no envelope required. It's fast, easy and totally secure."

[On the ATM screen, a message appears that reads "Warning: No envelope, No paperclip/staple, No folded item, Bills and cheques inserted together (max. 75 items), Canadian currency only, Automatic calculation of the amount." The man inserts a pile of bills and cheques into a horizontal slot in the black side panel. A light green circle with an envelope in the middle appears in the upper right corner and a red circle with a line through the middle is drawn around it.]

Female narrator: "The ATM will calculate the total for you, including the cheque amounts. If there's a discrepancy in the amounts, you can correct or even cancel the deposit."

[On the ATM screen, a graphic displays the calculations and totals of the deposited cash and cheques. A light green circle with a dark green pencil appears in the upper right corner, the edit symbol. The pencil is replaced with a green triangle above a green rectangle, the eject symbol. The man verifies the numbers, presses the "Confirm" and "Return card" buttons, and then walks away.]

Female narrator: "If you don't need to make a deposit, you can use the Express ATM. Get cash faster than you can say cheese."

[A blonde woman walks up to the Express ATM, uses the touch screen to withdraw $100, and then takes a selfie with her smartphone.]

Female narrator: "Choose the ATM that offers the services you need,"

[Texts appear below the first two ATMs. Under the first one, the text says "All transactions except deposits and passbook printing." Below the second one, the text says "All transactions except passbook printing." Beside the second ATM, a green circle appears around a printout symbol above the words, "Passbook updates will now be done at the counter."]

Female narrator: "and you'll see how easy and enjoyable our new ATMs are to use."

[The texts disappear and the enclosures slide away, revealing a light green background. Two dark green arrows move across the screen and disappear, leaving a white background. A blue and green star moves forward. Its points turn and separate into five arrows pointing inward, forming a white star. The word "UNI" appears beside it.]

Business - New ATMs
Text transcript

Note: The text in square brackets describes audio and visual content in the video other than the dialogue or narration.

[A drawing of a white deposit box with a plaque on top reading "24/24", a plus symbol, and a white ATM machine with a black side panel appear in a row on a light green background.]

Male narrator: "Commercial deposits at the ATM, now quicker and easier than ever."

[The deposit box and the plus symbol slide away, replaced by a new scene: inside a bank, the ATM is surrounded by an open enclosure. The top bar of the enclosure displays a star formed by green and blue arrows beside the word "UNI". A man with red hair holding a white envelope stands facing it.]

Male narrator: "Are you a Business client? Do you have cash and cheques to deposit? With our new ATMs, commercial deposits are now easier than ever."

[The man enters his pin number and presses a green button, then touches the screen and scrolls through his transaction options. He smiles and through the window behind him, an owl standing on a tree branch flutters its wings beneath a crescent moon.]

Male narrator: "To make a night deposit at the ATM, all you need to do is select it as your transaction type and enter your deposit amount.

[The man touches a white square on the screen that reads "ATM Night deposit." A window appears, with the text "To continue with this transaction: you need to already be signed up for the ATM night deposit service; you need to have a key for the night deposit box; you'll need to place the bag containing your deposit in the night deposit box." The man touches a square at the bottom of the window reading "continue," selects the desired account, and enters the deposit amount.]

Male narrator: "Of course, you also need to have a key to access the night deposit box at your business location.

[The man grins and holds up his access key. Through the window behind him, the owl flutters its wings and winks.]

Male narrator: "With the new ATMs, you don't insert the deposit slip into the machine anymore."

[A blank deposit slip appears to the right of the ATM and a red circle with a line through the middle - the cancel symbol - is drawn on top of it.]

Male narrator: "When you're done at the ATM, a message will remind you to put your deposit in the box. All that's left to do is put your deposit bag in the night deposit box, making sure it contains your items and your deposit slip.]

[The man points to a message on the ATM screen reading, "Don't forget to put your deposit bag in the night deposit box," and presses buttons reading "Print a receipt" and "Return card." Then, he leaves the bank and stops in front of the night deposit box, which is monitored by an overhead camera. Two light green circles with a plus symbol between them appear beside the box: one circle contains a stack of bills and the other a blank deposit slip. The man opens the deposit box with his key and inserts his envelope.]

Male narrator: "If you have no more than 75 items to deposit, you can even do everything right at the ATM."

[TEXT ON SCREEN: "Up to 75 items. No foreign currency or coins."]

[The scene is replaced by a light green background with a row of three white circles. Inside each circle, bills and cheques fall from above, forming stacks.]

Male narrator: "Just make sure to select "deposit" as your transaction type. It doesn't matter which way your items are facing, and as long as there are no staples or paperclips, everything gets inserted straight into the machine, no envelope required! "

[Back at the ATM screen, the man touches a white rectangle that says "Deposit," and the square representing the correct account. A message appears, reading "Warning: No envelope, No paperclip/staple, No folded item, Bills and cheques inserted together (max. 75 items), Canadian currency only, Automatic calculation of the amount." He presses a button reading "Continue," and then inserts a stack of bills directly into the machine. A light green circle with an envelope in the middle appears in the upper right corner and the cancel symbol is drawn around it.]

Male narrator: "The ATM will count everything for you."

[The man points to a graphic displaying the calculations and totals of the deposited cash and cheques on the ATM screen.]

Male narrator: "If you're not the one who handles the deposits, you can ask for a debit card. No matter who uses the card, the account balance will never be shown, not even on the deposit receipt."

[A blonde woman walks up to the ATM and inserts her card. As she enters her pin number, a light green circle with a debit card appears in the upper right corner of the ATM. She selects the "Deposit" option, reads the requirements message and selects "Continue" then stops at the "Choose an account screen." In the upper right corner, a light green circle appears with a deposit receipt in the middle. The woman stands beside the ATM, smiles and waves.]

Male narrator: "With our new ATMs, commercial deposits take no time at all!"

[Everything but the ATM machine slides away, and a plus symbol and the deposit box reappear beside it. Two dark green arrows expand to cover the screen and disappear, leaving a white background. A blue and green star moves forward. Its points turn and separate into five arrows pointing inward, forming a white star. The word "UNI" appears beside it.]

MAIN NEW FEATURES

Touchscreens

Simply touch the screen to make transactions, as you would on your mobile device or tablet. Easy!

Two types of ATMs

To help you quickly perform your transactions, UNI is introducing two types of ATMs:

Full-service

All regular ATM functions are available, except passbook updates.

Express

All regular ATM functions are available, except deposits and passbook updates.

No-envelope deposit

This new function allows you to deposit cash and cheques simply, quickly and securely.

How to make a no-envelope deposit

  • Insert your cheques and cash into the deposit slot. The ATM will accept up to 75 bills and cheques at the same time. The deposited amount is calculated automatically.
  • Confirm the transaction summary on screen and if necessary, make changes before finalizing the transaction.
  • If desired, get a detailed receipt confirming your deposit.

Immediate availability of funds from cash deposits

Funds from cash deposits are available in your account immediately. If you deposit one or more cheques, a hold may be placed on all or a portion of the amount.

FAQ

  • All regular transactions except passbook updates are available on Full-service ATMs. To print your passbook, you must go to the counter.

  • All regular transactions except deposits and passbook updates are available on Express ATMs.

Yes. This deposit method is secure.

When making a no-envelope deposit, you must confirm the total amount before completing the transaction. If you cancel the deposit, the ATM will return all your items.

You can also obtain a detailed receipt confirming your deposit.

Insert your cheques and cash in the deposit slot, in any order and in any direction. The ATM will accept up to 75 bills and cheques at the same time. The deposited amount is calculated automatically.

There is a deposit confirmation step. The deposited amount is calculated automatically, and the amount of your deposit is displayed with the number of bills by denomination and an image of each cheque. If the amount of a cheque has been read incorrectly, you can correct it. If you cancel your deposit, the ATM will return all your items.

The number of bills by denomination and an image of each cheque will be displayed so that you can confirm the transaction.

Yes. You can get a detailed receipt for your deposit.

No. You don't need to separate your items. Simply stack them and insert them together in the deposit slot. The ATM will separate, count and verify your cash and cheques. The ATM accepts up to 75 items at a time.

You can change the amount of the cheque or cancel the transaction. When you enter a new amount, it is checked and can be changed.

If you cancel the deposit, the ATM will return all your items.

No. There is no hold on funds on cash deposits.

In this digital age, we need to modernize the way we do things. No-envelope deposits are better for the environment because they save paper.

Yes. The ATM screens have a privacy filter that prevents other people near the ATM from seeing the information on the screen.

By default, the ATM will hide your account balances. You can display your account balances at any time.

The operating system and tools of the current ATMs are no longer supported. This is an opportunity for UNI to modernize its fleet of ATMs.

Touchscreen ATMs have a new interface and new functions to make your transactions easier. The ATM counts your items for you, and deposits are made without envelopes, which saves paper.

No. You will need to go to the counter to update your passbook.

However, you can see the last 10 transactions made in your account at any touchscreen ATM.

To see your account statements anytime in AccèsD Internet and mobile, register for online account statements:

  1. Click Statements and documents in the right-hand menu, then Accounts, investments and tax information slips under Register for online statements and documents.

  2. Select the folio you want to register for.

  3. Confirm your choice.

No. You can no longer print statements of transactions. However, you can see and print the last 10 transactions made in your account at any of the new ATMs by selecting My account details.

To see your account statements anytime in AccèsD Internet and mobile, register for online account statements:

  1. Click Statements and documents in the right-hand menu, then Accounts, investments and tax information slips under Register for online statements and documents.

  2. Select the folio you want to register for.

  3. Confirm your choice.

If you have any questions, talk to the staff at the business location where the new ATM is located or call 1-800-224-7737.

No. ATMs accept bills and cheques in Canadian dollars only. If you want to deposit bills and cheques in foreign currency, deposit them at a counter in a business location. Any deposits containing items in foreign currency will be rejected by the ATMs.

It's a service that lets you use both the ATM and the night deposit box. If you've signed an agreement for this service, it's a great way to make deposits that include coins or a large number of items. However, if you deposit 75 or fewer bills or cheques (no coins), you can use the ATM deposit function.

If you're a business member and you've signed an agreement for this service, it's easy. Simply select the combined ATM and night deposit function and enter the deposit amount. After you complete the ATM transaction, put your bag and the deposit slip in the night deposit box.

No. That's not necessary. Put the slip in your deposit bag. Never insert it in the deposit slot.

No. You can only use the ATM at the service centre where you have a night deposit key. If you don't have a key, contact your business location. You'll need to sign an agreement for this service.

UNI has many ATMs to replace in its service area. We are planning a gradual rollout by region, to be completed by the end of 2019.