User technologies specialist

Permanent full time | Work location to be determined (Telework may be considered)

CHALLENGE

Reporting to the Technology Support Manager, the User Technology Specialist ensures proactive and optimized management of the workstation, mobile device, and audiovisual equipment fleet. They are responsible for automated equipment provisioning and second-level technical support for end users. They contribute to the continuous improvement of processes and the application of policies and controls, in line with the organization's strategic objectives.

More specifically, the User Technology Specialist's main responsibilities will include:

• Ensuring the automated provisioning of workstations and mobile devices using specialized tools: ManageEngine Endpoint Central, Intune, Windows Autopilot, Android Enterprise, Apple Business Manager.
• Deploying, configuring, and maintaining IT and audiovisual equipment (computers, mobile devices, printers, conference rooms).
• Ensure support, maintenance, and ongoing operation of the ATM fleet and specialized banking equipment (check scanners, card readers, statement printers, etc.) in collaboration with service points and vendors.
  Monitor the availability of ATMs and banking equipment, coordinate corrective and preventive interventions, and minimize service disruptions for our members.
• Collaborate with the user support team (level 1) to enrich the knowledge base and improve support processes.
• Administer user technology management solutions (PrinterLogic, Exclaimer, etc.).
• Automate group processes and procedures using tools such as Power Automate, PowerShell, and VisualCron.
• Ensure compliance and security of user environments by applying best practices and internal policies.
• Participate in technology monitoring and continuing education to maintain a high level of expertise.
• Document procedures and contribute to the knowledge base via Jira Service Management and Confluence.
• Collaborate with Infrastructure, Security, and external vendors to resolve incidents and optimize solutions.

REQUIREMENTS

• The ideal candidate will have a college or university degree in computer science and experience in preparing, configuring, deploying, maintaining, and repairing computers. They will have at least five (5) years of experience.
• Relevant certifications (Microsoft, CompTIA, ITIL) are an asset.
• Strong experience in MDM management and scripting (PowerShell).
• Very good knowledge of M365, Teams Rooms, and network printers.
• Any equivalent training and experience will be considered.

BEHAVIORAL SKILLS

• Be action-oriented and focused on problem solving
• Cooperate and work as part of a team
• Be customer-focused and user experience-oriented
• Pay attention to detail and be thorough
• Communicate effectively
• Manage complexity
• Plan and coordinate
• Demonstrate ingenuity
• Be capable of personal development and continuous learning
• Adapt to situations
• Be tech-savvy and open to innovation

WORKING CONDITIONS

All applicants must be legally entitled to work in New Brunswick on the expected date of hire.

UNI is committed to providing an inclusive and barrier-free work environment. If you have a limitation that may affect your performance at any stage of the recruitment process, you can request accommodation by informing our Talent Management team.

We are committed to providing reasonable accommodations to candidates who request them, to enable them to fully demonstrate their abilities. All information received regarding accommodation will remain confidential.

UNI offers one of the most competitive compensation and benefits packages in Atlantic Canada, as well as a group insurance plan and a pension plan. Salaries are determined based on skills and experience within the salary range for each job category. All applications will be treated as confidential.

CONTEST NUMBER

2606041202IE-FRFE