Collaboration Solutions Analyst

Permanent full time | Work location to be determined

CHALLENGE

Reporting to the Enterprise Systems Team Leader, the incumbent is responsible for managing and developing the organization’s IT service management (ITSM) solutions and collaboration platforms.

The incumbent serves as the functional and technical lead for the solutions under their responsibility, collaborating with business units and technical teams to design and deploy structured solutions aligned with organizational processes and ITSM best practices.  They manage and evolve the tools under their responsibility—particularly those related to request, incident, and change management—ensuring the quality of configurations, data consistency, and the overall performance of the solutions.

He is responsible for managing and evolving the tools under his purview—particularly those related to request, incident, and change management—ensuring the quality of configurations, data consistency, and the overall performance of the solutions.

He or she also ensures the support and continuous improvement of enterprise systems (document management, collaboration tools, contact center), by implementing efficient processes, automating tasks where appropriate, and optimizing the use of platforms.

REQUIREMENTS

• A university or college degree in a relevant field (computer science, information systems, or equivalent) or equivalent experience
• A minimum of 4 to 7 years of relevant experience in information technology, including the management, configuration, or support of application solutions
• Hands-on experience with request management tools, processes, or collaborative platforms in an organizational setting
• Experience in improving, optimizing, or evolving technology solutions
• Experience in an environment requiring close collaboration between business and technical teams
• Any combination of education and experience deemed equivalent will be considered
• Fluency in both official languages.

BEHAVIORAL SKILLS

• Being action-oriented
• Being customer-oriented
• Appreciate differences
• Agile learner
• Detail-oriented
• Empowering self and others
• Dealing with uncertainty and ambiguity
• Communicating effectively
• Managing complexity
• Making quality decisions
• Mastering interpersonal relations
• Plan and coordinate
• Demonstrate ingenuity
• Adapt to situations
• Master technology

ADDITIONAL KNOWLEDGE

• Experience with structured request and process management tools (e.g., Jira, Confluence) is a plus
• Knowledge of IT service management (ITSM) concepts and practices
• Good understanding of key cloud computing concepts
• Knowledge of Laserfiche or electronic document management software is considered an asset
• Knowledge of SharePoint Online in a corporate collaboration context is an asset

WORKING CONDITIONS

Since you may have to travel around the province from time to time, you'll need to provide your own vehicle and possess a valid driver's license.

All applicants must be legally entitled to work in New Brunswick on the expected date of hire.

UNI is committed to providing an inclusive and barrier-free work environment. If you have a limitation that may affect your performance at any stage of the recruitment process, you can request accommodation by informing our Talent Management team.

We are committed to providing reasonable accommodations to candidates who request them, to enable them to fully demonstrate their abilities. All information received regarding accommodation will remain confidential.

UNI offers one of the most competitive compensation and benefits packages in Atlantic Canada, as well as a group insurance plan and a pension plan. Salaries are determined based on skills and experience within the salary range for each job category. All applications will be treated as confidential.

CONTEST NUMBER

2606260953IE-AMCO