At UNI Financial Cooperation, members and clients are our priority, and we strive to find a fair and equitable solution for everyone. To help us quickly and effectively respond to your concerns, please follow the steps outlined below.
In most cases, your request can be handled quickly by business location, regional office, or Client Contact Centre staff at 1-888-359-1357. They are available to listen to you, address your concerns and offer a solution within a maximum of 14 days.
If you have not been able to obtain satisfaction through a business location, a regional office or the Contact Client Centre and you want a review of your request, you may contact the Office of Dispute Management who will be pleased to assist.
If you have already submitted a request in Step 1, you do not need to complete the form again. Enter your last name and reference number and click SUBMIT.
Don't have a reference number? Click here to complete the form.
To contact the Office of Dispute Management
gestionplaintes@uni.ca | |
Telephone | 1-833-726-8218 |
Are you still not satisfied? You may then contact the Complaints Commissioner.
The Complaints Commissioner is responsible for offering members and clients an alternative for responding in relation to unresolved complaints in a neutral, impartial manner. This person is empowered to strive to resolve disputes between UNI and its members and clients. To this end, they are given unlimited freedom in carrying out their duties and fulfilling their mandate. The Complaints Commissioner strives either to find a solution that is acceptable to both the member and client and the institution or to make a recommendation for resolving the complaint. The Complaints Commissioner is not empowered to oblige any member and client or the institution to accept their recommendations.
The Complaints Commissioner does not investigate complaints relating to:
As a result, they may not access information concerning a member and client who has submitted a complaint without that member and client's consent.
If you have already submitted a request in Step 1 or Step 2, you do not need to complete the form again. Enter your last name and reference number and click SUBMIT.
Don't have a reference number? Click here to complete the form.
To contact the Complaints Commissioner
commissaire@uni.ca | |
Telephone | 1-844-983-0638 |
The OBSI is an external, independent service for resolving banking services and investment disputes.
However, before submitting your complaint to the OSBI, please ensure that you have already followed the previous steps as outlined above. If the complaint you submit to us is not resolved to your full satisfaction, or if you do not receive a response from us within 56 days, you may contact the OBSI, which will conduct a detailed review of the dispute. You have 180 days to send them your complaint.
The OBSI is not a regulator and, given their impartiality, does not represent the interests of either consumers or industry. Its services are free to consumers.
Online | Submit a complaint |
ombudsman@obsi.ca | |
Telephone | 1-888-451-4519 |
At any point, you are free to contact the Financial Consumer Agency of Canada (FCAC).
The FCAC supervises federally regulated financial institutions to ensure they comply with federal consumer protection laws and voluntary commitments and codes of conduct. For example, financial institutions are required to provide consumers with information about complaint handling procedures, fees, interest rates and branch closures. If you have a complaint concerning a violation of a consumer protection law or a voluntary commitment or code of conduct, you may contact the FCAC at:
Financial Consumer Agency of Canada
427 Laurier Avenue West, 6th Floor
Ottawa Ontario K1R 1B9
Telephone: 1-866-461-2232
For a complete list of federal consumer protection legislation, voluntary commitments and codes of conduct, visit the FCAC website at www.fcac-acfc.gc.ca.
Note: The FCAC does not provide reparations or compensation.
If you have a complaint concerning your personal information, you may contact:
Privacy Office
Chief Compliance Officer
UNI Financial Cooperation
295 St-Pierre Boulevard West, P.O. Box 5554
Caraquet NB E1W 1B7
confidentiality@uni.ca
If you have a complaint concerning the delivery of products and services to seniors, you may contact:
Office of the Senior's Champion
Compliance Direction
UNI Financial Cooperation
295 St-Pierre Boulevard West, P.O. Box 5554
Caraquet NB E1W 1B7
Telephone: 1-833-581-0698
seniorschampion@uni.ca