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Do you have a complaint about a product or service?

Complaint resolution - General Insurance

Contact your advisor or customer service

In the vast majority of cases, your complaint can be quickly resolved by contacting your advisor by phone or in writing or by calling Customer Service at 1-866-558-6355.

They are available and more than willing to listen to and address your concerns.


Communicate your complaint to the complaints commissioner office

A form is available online. You can also download, print and return it to the address below.

OnlineSubmit your complaint
PDFDownload the form
MailOffice of the Complaints Commissionner
UNI Financial Cooperation
295 Saint-Pierre Boulevard West
P.O. Box 5554
Caraquet NB   E1W 1B7
Telephone1-833-726-8218
E-mailcommissaire@uni.ca
Note: The complaints commissioner does not deal with issues that are already before a court.

TIMELINE

  1. The officer will confirm receipt within 48 hours (business days) and inform the client of the next steps.
  2. The officer will strive to provide a response as soon as possible. The target time period is within five (5) business days.
  3. Longer response times are possible when thorough research is needed, or several people must be involved to provide an appropriate response.
  4. If required, you may be asked to wait a maximum of 90 days for a response, and an explanation of the circumstances or reasons will be provided.
You can receive an update on the status of your request at any stage of the process, upon request.


DO YOU HAVE A COMPLAINT ABOUT YOUR PERSONAL INFORMATION?

Contact the privacy office

E-mailconfidentialite@acadie.com
MailUNI Financial Cooperation
Chief Compliance Officer
295 St-Pierre Boulevard West
P.O. Box 5554
Caraquet NB   E1W 1B7
If you are still not satisfied, you may contact:
Office of the Privacy Commissioner of Canada
112 Kent Street
Ottawa ON   K1A 1H3
Telephone1-800-282-1376
Onlinewww.priv.gc.ca

Contact an external complaints body

If the complaint remains unresolved, you may wish to contact one of the following external complaints bodies in place for consumers:

The Financial and Consumer Services Commission (FCNB) is New Brunswick’s financial and consumer services regulator. The FCNB is responsible for the administration and enforcement of provincial legislation that regulates the insurance industry, among other sectors, and a wide range of other consumer legislation.

Telephone1-866-933-2222
E-mailinfo@fcnb.ca
MailFinancial and Consumer Services Commission
225 King Street, suite 200
Fredericton NB   E3B 1E1

The Office of the Consumer Advocate for Insurance has the responsibility to respond to requests for information with respect to insurance and to carry out investigations as a result of complaints received from consumers.

Telephone1-888-283-5111
Onlinewww.insurance-assurance.ca
MailOffice of the Consumer Advocate for Insurance
270 Douglas Avenue, Suite 406
Bathurst NB   E2A 1M9