Phishing

Phishing is a ploy that scam artists use when they send mass emails or text messages that look like they?re from a financial institution or legitimate company.

The emails and text messages are used by ill-intentioned people to steal your personal information or install malicious software on your computer, prompting you to click links or open attachments.

This kind of attack can cause serious damage: you could lose your data and the thieves could steal your personal information to commit further fraud.

Protect yourself by being vigilant and recognizing phishing attempts. A phishing email can take many forms but one common feature is that it?s always unsolicited.

1 simple thing you can do to avoid getting scammed

Before clicking anything, check the information:
  1. Were you expecting the email or text message?
  2. Pay attention to the type of situation that would try to incite a reaction from you:

    Urgency
    The goal is to try to get you to do something quickly, without thinking about it first by stressing some kind of urgency.

    Profit
    The goal is to get you to believe you received some unsolicited benefit or financial gain. Scam artists use profit to try to get you to reveal personal information.

    Problem
    The goal is to alert you to a problem in your account, prompting you to reveal personal information in order to solve the issue.
Situations that try to get you to act without thinking
URGENCY PROFIT PROBLEM
Request to update personal or banking information Purchase, refund or money transfer to your account Problem or update of an app or operating system like Windows, expired password, no room available on your hard drive, etc.
Money owing in taxes You won a prize or a trip A parcel couldn?t be delivered to you
Solicited donations after a natural disaster or tragic event or any other request for money Big discounts Problem, suspension, fraudulent transactions or unauthorized charges linked with your debit card or your account

  1. Check that the sender?s email address is familiar and legitimate, particularly the part after the @. Is it a personal or company address?
  2. Move your cursor over the link (but don?t click) to check that the address is legitimate and belongs to the company that sent it (watch for similar addresses).
  3. Assess the email?s relevance and plausibility. Be aware! Ask yourself if you?ve really entered that contest. Are you expecting a parcel? Is the procedure normal? Is it too good to be true?
  4. Never provide confidential information that can be used to authenticate your identity by email (e.g., social insurance number, credit card number, birthdate, password, etc.).
  5. Curb your curiosity and be wary of recognized logos and visual identities that are easily copied and can look like a real email or website.


Be aware!

What should you do if you receive a fraudulent email or text message?
  • Don?t click any links, texts or images.
  • Don?t open any attachments or activate any document macros.
  • Don?t download or authorize any images.
  • Don?t reply to the sender. It only confirms that your email is valid.
  • Forward the email to protection@desjardins.com. You will receive an automated reply.
  • Delete the email.
What should you do if you?ve replied to a phishing email or text message?
  • Change your password for the site right away.
  • Contact your caisse or call:
    • In Canada and the U.S.: 1-877-7ACADIE (1-877-722-2343)
  • Contact Visa Desjardins if you provided any credit card information:
    • In Canada and the U.S.: 1-866-335-0338
    • Other countries: 514-397-4610 (call collect)
  • Forward the email to protection@desjardins.com. You will receive an automated reply.
  • Delete the email.
We also recommend that you contact credit agencies such as Equifax (1-800-465-7166) and TransUnion (1-877-713-3393), so they can add a note to your file alerting credit grantors that you may have been the victim of fraudulent activity.

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