Report a fraud

If you think you may have been the victim of fraud on the Internet, at the ATM or on your Desjardins credit card:

Call one of the following numbers:

VISA
Canada and the U.S.:1 866 335-0338
Other countries: Call collect: 514-397-4610 or contact VISA's Global Customer Assistance Service

MASTERCARD
Canada 1 800 307-7309
Get support

You should also advise credit agencies like Equifax (1-800-465-7166) and Trans-Union (1-877-713-3393), who will add a note to your file informing credit providers that you may have been a victim of fraud.


What should I do if I receive e-mail that I think may be fraudulent?

If you receive an e-mail asking you to update your personal information (debit card number, AccèsD password, social insurance numbers or date of birth) under the pretext that your AccèsD account is about to expire or for any other reason, do not reply, click on any link or open any attachments.

To send us information about suspicious e-mail, send the e-mail and the site address to: protection@desjardins.com.

We follow up on every reported email and work with authorities and Web service providers to shut down the fraudulent sites.

Please note that you will receive an automated response to e-mail sent to this address.

Caution: do not include confidential information such as an account number or PIN. For assistance, contact an AccèsD service agent at 1 877 7ACADIE (1 877 722-2343).


What should I do if I witness fraud that is not directly related to my account, or that I’ve been scammed?

If you witness any one of the scams described in this section or have been scammed, report it to The Canadian Anti-fraud Call Centre.

Learn more about fraud prevention.

The information that follows could help you avoid getting caught!

Stay aware

Beware of ads promising extraordinary returns or inviting you to make tax-free withdrawals from your Registered Retirement Savings Plan (RRSP), Locked-In Retirement Account (LIRA) or pension fund. To find out more, visit the Financial and Consumer Services Commission website.

For more information