Have you been a victim of fraud? Contact us right away

Contact the police
Report the incident to your local police and get a file number for future reference.

Report the incident to the Canadian Anti-Fraud Centre
Contact the Canadian Anti-Fraud Centre at 1-888-495-8501 (toll free) or by using the Fraud Reporting System.


What do I do if I witness or am a victim of fraud?

If you have or suspect you have witnessed or fallen victim to online, ATM, or credit-card fraud, dial one of the following numbers:

UNI debit card
Monday to Friday: 9 a.m. to 5 p.m.: 1-888-359-1357
After hours: 1-877-722-2343

Canada and the U.S.: 1-866-335-0338
Other countries: 514-397-4610 (collect) or contact Visa Global Customer Care Services

Canada: 1-800-307-7309
Get support

You should also notify the two main credit bureaus, Equifax and TransUnion. They will put a note in your file to alert credit grantors that you may have been a victim of fraudulent activities.

Dial one of the following numbers:

514-493-2314 or 1-800-465-7166

514-355-0374 or 1-877-713-3393

What do I do if get an email I think is a scam?

If you get an email asking you to update your personal information (debit card number, AccèsD password, social insurance number, or date of birth) because your AccèsD account is about to expire, or for any other reason, don't reply; don't click any links in the email, and don't open any attachments that come with it.

To report an email you suspect is a scam, forward it and the link to the site in question to phishing@desjardins.com.

We investigate every suspicious email you send in and work with the authorities and Internet providers to shut down fraudulent websites.

Please note that you will receive an automatic response when you report an incident to this address.

Attention: Don't include any confidential information in your email (such as your account number or PIN). For assistance, call an AccèsD Services advisor at 1-877-7ACADIE (1-877-722-2343) without delay.

What do I do if I witness or am a victim of a fraud that doesn't directly involve my account?

If you witness or fall victim to a scam similar to those described in this section, you can report it to the Canadian Anti-Fraud Centre.

Learn more about preventing fraud

Here's some advice on how to avoid being taken for a ride!

Be vigilant

Don't trust fabulous offers that promise amazing yields or claim you can withdraw money tax-free from your registered retirement savings plan (RRSP), locked-in retirement account (LIRA), or pension. To learn more, see the Financial and Consumer Services Commission website.

What does UNI do to protect my personal information?

UNI has numerous rules for protecting your personal information:

  • We never disclose any information about you without getting your permission first.
  • Caisse employees are never allowed to ask you for your password or personal identification number (PIN).
  • We recommend you never disclose personal information by phone, such as your debit card number, date of birth, or social insurance number, except as part of the routine authentication procedure when you contact us.
  • We never solicit members by email or otherwise to obtain confidential information about them.

For more information