Have you been a victim of fraud? Contact us right away

Contact the police
Report the incident to your local police and get a file number for future reference.

Report the incident to the Canadian Anti-Fraud Centre
Contact the Canadian Anti-Fraud Centre at 1-888-495-8501 (toll free) or by using the Fraud Reporting System.

REIMBURSEMENT FOR FRAUD

Debit card
UNI will reimburse losses resulting from online or debit card fraud as long as you:

  • Adhere to the terms of use of your debit card, including those relating to AccèsD
  • Never disclose your access codes, passwords, or PINs and protect your personal IT equipment appropriately
  • Promptly report fraud and cooperate in the investigation

Visa Desjardins credit card
Zero Liability is offered with the Visa Desjardins credit card at no charge to all members and clients (both individuals and businesses).

When you use your Visa Desjardins card for in-store or online purchases, you're protected if someone makes unauthorized use of your card for fraudulent operations.

Have you been a victim of fraud?
If you have or suspect that you have fallen victim to online, ATM, or credit-card fraud, dial one of the following numbers:

UNI debit card
Monday to Friday: 9 a.m. to 5 p.m.: 1-888-359-1357
After hours: 1-877-722-2343

VISA
Canada and the U.S.: 1-866-335-0338
Other countries: 514-397-4610 (collect) or contact Visa Global Customer Care Services

MASTERCARD
Canada 1-800-307-7309
Get support

You should also notify the two main credit bureaus, Equifax and TransUnion. They will put a note in your file to alert credit grantors that you may have been a victim of fraudulent activities.

Dial one of the following numbers:

Equifax
514-493-2314 or 1-800-465-7166

TransUnion
514-355-0374 or 1-877-713-3393

For more information