Identity Protection

All Desjardins and UNI members are protected against identity theft at no charge to them and without need to sign up.

3 components of Identity Protection


Protection
Your accounts and assets at UNI are fully protected against unauthorized transactions.

Support
If your personal information is used fraudulently, you'll get individual support from Desjardins and UNI experts throughout the identity recovery process.

Reimbursement
If your identity is stolen, you'll be reimbursed up to $50,000 for certain expenses incurred to restore your identity.

Today's digital age offers a number of exciting new advancements, but also comes with its share of risks. That's why we want to offer our members everything we can to make sure their information is safe.

Learn more about the Identity Protection for UNI member.

Learn more

Visit the Security section of our website
Learn more about how to improve your online security practices.
What is identity theft?
How to protect yourself against identity theft.

How to reach us

Personal
1 800 224-7737
Daily 9:00 am - 9:00 pm
Business
1 888 233-2473
Monday to Friday 8:00 am - 8:00 pm
Saturday and Sunday 8:30 am - 8:30 pm

To find answers to common questions, see our FAQ.

This service lets you check your credit file, including financial commitments you have to any financial institutions. It also includes daily monitoring of your credit file, alerts of key changes, and identity theft insurance.

If you already use AccèsD, you will receive an activation code in your AccèsD message box by January 31, 2020. You will then have until April 30, 2020, to visit the Equifax website and register for this service.

To activate the service, you must be an AccèsD Internet or Mobile user, have an e-mail address, be a Canadian resident, have a credit file and be at least 18 years of age.

To find out more about how to sign up for the Equifax credit monitoring service, see our guide.

The UNI solution is a Member Advantage, at no cost, without inscription. It includes identity recovery assistance and compensation of up to $50,000 for certain expenses if your identity is stolen. Psychological assistance will also be provided to members who request it.

The 5-year Equifax credit monitoring service is an added component of UNI identity protection and is offered to members using AccèsD. It allows you to check your Equifax credit file. In addition, Equifax will monitor your file and send you alerts of key changes. This service also includes identity theft insurance.

Visit the identity theft section of our website. It has tools and tips to help you navigate today's digital world.

The Equifax credit monitoring service needs to be activated online, and it allows you to check your credit file online and receive email alerts. That's why it's only available to those who use UNI's online services.

In order to sign up for the Equifax credit monitoring service, you must:

  • Have an AccèsD online or mobile account
  • Have a Canadian mailing address (P.O. boxes don't count)
  • Have an email address
  • Be at least 18 years old
  • Have a credit file (e.g., credit card, mortgage, line of credit)

We will be sending activation codes to members' AccèsD message boxes between now and January 31, 2020. Members will have until April 30, 2020, to sign up.

The codes will be sent out gradually to avoid bottlenecks and limit wait times when people are signing up.

No. The Equifax alert service isn't available for businesses, but they are covered by UNI identity protection.

You'll be able to track your credit with Equifax. What's more, Equifax alerts are a convenient way to see the effect that your financial habits and transactions have on your credit score. It's a handy tool to help you keep track of your finances on your own.

You can cancel your service by contacting Equifax, and they'll also sign you up again using the activation code you received in your AccèsD message box.

FOR MORE INFORMATION

Privacy Office
Chief Compliance Officer
UNI Financial Cooperation
295 St-Pierre Boulevard West, P.O. Box 5554
Caraquet NB E1W 1B7
Telephone: 1-844-983-0639
confidentiality@uni.ca