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Notice to personal members and enhancement of member protection

Tuesday, November 05, 2019

Update concerning the theft of Desjardins personal information in June 2019

This is to advise that our partner Desjardins informed us this past November 4 that there is a possibility that all UNI personal members were affected by the privacy breach.

We remind our members that this update concerns the same single incident that occurred in June 2019 and the same criminal investigation and that based on information provided by the Sureté du Québec, Desjardins assures us that there has been no spike in fraud cases either before or after the privacy breach was announced on June 20.

Although the criminal investigation continues to run its course, we are opting to put additional protective measures in place immediately for all our members.


All members are protected by identity theft insurance coverage without need to register and at no charge to them. This coverage has three components:

  1. Protection
    All members’ assets and financial transactions conducted at UNI remain fully protected against unauthorized transactions.
  2. Support
    UNI and its partner Desjardins will provide personal support through every step of the identity restoration process if a member’s personal information is used for fraudulent purposes.
  3. Reimbursement
    In the event of identity theft, members may be reimbursed up to $50,000 for certain expenses incurred in relation to the identity restoration process.


Equifax protection
As a precautionary measure, all affected UNI members are eligible for Equifax credit monitoring service for five years at no charge to them.

  1. E-mail notifications in this regard have been forwarded, or will be over the coming days, to members via their AccèsD message box.
  2. By January 31, 2020, activation codes for the Equifax credit monitoring service will also be distributed to members via their AccèsD message box. Members will have until April 30, 2020, to activate the service.

Our teams are currently working to find the best possible alternative for our members who do not use AccèsD.


Be on your guard!

We have become aware of an increased number of fraudulent e-mail messages, telephone calls and SMS/text messages appearing to come from UNI or Desjardins. The purpose of these communications is to damage your devices or obtain your personal information.

For your security, do not click on these messages and then delete them.

If you receive an unusual telephone call from someone claiming to represent UNI or Desjardins, do not provide any personal information, and hang up.

Here are some additional tips and resources to help you become more aware of common fraud scams and strategies along with preventive measures that you and your family and friends can take to protect against identity theft.

Fraudsters do not discriminate

Fraudsters do not care about your background, age or income. Fake lotteries, Internet fraud, get-rich-quick schemes and miracle cures are just some of the favourite scams fraudsters use to steal your money, and new scams appear every day.

By identifying, deterring and reporting fraud, you are helping to keep the market safe for you and your loved ones.

Golden rules for fighting fraudsters

  • Is someone asking you to give them money or provide personal information or offering you a dream job? Before you commit, get advice from someone you trust.
    • NEVER give money or personal information and NEVER sign anything before investigating the background of the company you are dealing with.
    • Do not rely on glowing reviews! Look for concrete evidence of the company's success.
    • Never accept offers or enter into transactions on the spot. If you think you are being offered a genuine opportunity, take the time to seek advice from someone you trust before doing anything, and insist that you be given time to consider the offer.
  • Remember that there is no such thing as a true get-rich-quick scheme­­—usually only the scammers come out winning.
  • If you want to visit a website, access it directly instead of clicking on links provided in an e-mail message.
  • NEVER send money or credit card/bank account information to someone you do not know and trust.


Media relations
295 Saint-Pierre Blvd. West
P.O. Box 5554
Caraquet NB E1W 1B7

Telephone: 1 800 668-1318