A PRACTICAL AND SECURE SOLUTION
Electronic signature
UNI, in partnership with OneSpan, offers electronic signatures, a secure and legal way to sign your documents without having to travel.
Discover electronic signatures, a secure solution that offers greater flexibility. Electronic signatures have the same legal value as handwritten signatures. Contact your UNI representative to find out if you can take advantage of this online solution.
Electronic signatures are part of the digital revolution aimed at providing our client members with better, more secure solutions. They also avoid the unnecessary printing of documents, thus helping reduce UNI's environmental footprint.
How does it work?
Before signing
You must choose a method of authentication with your UNI representative: a code sent by text message or security questions and answers.
A UNI representative prepares your documents for signing.
At the time of signing
You will receive an e-mail from UNI containing a link. Click on it to be directed to the application to authenticate yourself (SMS or questions and answers). If you did not receive an e-mail, check your spam file.
Accept the request for electronic signature consent to be able to sign your documents.
Do several people have to sign the same document? In this case, each person will receive a separate e-mail and follows the same steps.
If required, you can now attach one or more documents to complete the signing session.
After signing
And that's it! You've signed your documents. You will receive a confirmation e-mail from UNI. Have several people signed the same document? The confirmation e-mail will be sent to you when all signatories have completed the signing process.
The confirmation e-mail you receive will contain a link. Click on it to authenticate yourself and access your documents through the application.
You can now download and keep the documents in your personal files.
Next steps
Please allow a few days for us to complete your file.
Additional information
" Click to sign "
This is the method used to electronically sign your documents. You do not have to sign by writing on a touchscreen.
" Accept "
Some documents need to be signed. Others simply need an "Accept". The "Accept" function is legal proof that you have received and read the documents sent by the UNI representative.
Tip: Download your documents quickly
You should download your signed documents as soon as you receive the confirmation e-mail. Keep them for your records. They are legal proof of your consent. No paper copies will be sent to you.
It is important to download your documents as soon as you receive the link to access your documents. This link is valid for 15 days. No paper copies will be provided.
Two things to know about security
UNI will never ask you to enter confidential or personal information. The only information requested is your two answers to the security questions or the security code you received on your mobile device. If the link takes you to a page where you need to enter information other than the above, please forward the e-mail you received to phishing@desjardins.com.
We use industry best practices to keep your personal information secure during transactions. Documents exchanged with us during the electronic signature process conform to security, confidentiality and privacy standards.
Read the following tips on e-mail communications with UNI:
Need more help?
Are you still not sure how to proceed?
Contact your business location for assistance.
Frequently asked questions
What is an electronic signature?
In the case of a joint loan, do two e-mail addresses and two cell phone numbers need to be used?
What do I have to do if I don't want to sign the documents?
What happens if I notice an error in a document?
I can't affix my electronic signature. What should I do?
Does an error message pop up?
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Multi-signature document: If the message "Signature refused" is displayed, it means that one of the signatories has not given consent or has refused to sign the document. The signature request cannot be completed. Contact your UNI representative.
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If the message "Session cancelled" appears, a UNI employee has cancelled the signature request. In this case, the request cannot be completed. Contact your UNI representative.
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If the message "Signature request locked" is displayed, the maximum number of authentication attempts has been exceeded. The signature request is therefore locked and cannot be completed. Contact your UNI representative.
I signed my documents, but have not received an e-mail confirmation. What should I do?
Do I receive a paper version of the signed documents once the process is completed?
How much time do I have to download my signed documents?
I am unable to open the downloaded documents. Is this normal?
When you download your documents, they are automatically included in your computer's downloads. Since the documents are compressed, you must extract them using 7-Zip and Acrobat Reader. If you use Apple, you can open them with iBook.