Information and support

Obtain technical support when using AccèsD or additional information (transaction security, display problems, statements, problems accessing the site because of equipment, etc.)

1-877-722-2343 (option 4)

During business hours

  • Monday to Friday from 9 a.m. to 10 p.m.
  • Saturdays and Sundays from 9 a.m. to 9 p.m. 

Outside business hours

  • Reactivation of you password (option 1);
  • Managing your La Populaire ATM card (option 2) – Deactivation (lost or stolen card), replacement, card issuance, commissioning
  • Add invoices to invoice payment record (option 3);
  • Transfer Service Management between persons (activation, suspension, addition of recipients) (option 3).

Get all the information you need to fully enjoy the benefits of AccèsD.

  • Required equipment: supported browsers and technical requirements for using AccèsD

Warning: Software programs to be downloaded are not hosted by acadie.com , but by their respective manufacturers.

Operating system (Windows, Mac OS X)

UPDATING YOUR OPERATING SYSTEM

Updating your operating system is very important. Most computer attacks occur on computers that don't have the most recent security updates.

If you are running Microsoft Windows, activate the automatic updates.

If you are running Apple Macintosh, go to the software updates page on Apple's site.
In addition to updating your operating system, it is also important to ensure that your computer's software is updated regularly.

SUPPORTED BROWSERS

Do you use Google Chrome to access internal or external websites?

Keeping our services secure requires constant improvement to handle present and future threats. As of November 2014, new versions of the Google Chrome browser will progressively stop supporting certain SSL certificates. In this vein, we will be updating our web infrastructure. During this time, Google Chrome users will notice changes in the way their browser's address bar is displayed.

Temporary display changes will not affect the security of transactions and will disappear once the transition period is over. You can therefore continue to make secure transactions.

To use AccèsD, your browser must have 128-bit encryption protocol.
Note that your browser must be configured to accept cookies.

Browsers supported by AccèsD are: You can check your browser via this website.

PROCEDURE FOR ENABLING AND DISABLING COOKIES

Cookies are strings of characters containing information about your activity on a website. The server sends this information to the browser when you visit or revisit the site.

There are 2 types of cookies: session cookies and persistent cookies. Session cookies are not stored on your hard drive, but are stored in the memory for the duration of your session to identify you, and deleted when you log off AccèsD. Persistent cookies are stored on your hard drive and recalled at your next visit. Cookies are text files and cannot be used to infect a computer with a virus or any other threatening data.

To use AccèsD, your browser must accept cookies. If your browser is not set up this way, click the link that corresponds to your browser to change the settings.

HOW TO ENABLE JAVASCRIPT

Le JavaScript est un langage de programmation largement utilisé dans Internet qui permet d'intégrer des instructions qui seront exécutées par votre navigateur lorsque vous visitez un site. Son usage peut cependant être bloqué par votre réseau ou votre navigateur.

If you access a site from a secure network, it may block JavaScript. In this case, contact your network administrator for more information.

Though JavaScript may be supported by the network, your browser may still reject it. Here's how to correct this:
  • If the version of your browser is older than 4.0 (or if you use another browser), JavaScript may be disabled. You should update your browser.
  • If your browser is more recent, version 4.0 and higher, JavaScript may have been manually disabled. In this case, follow this procedure to enable JavaScript:
Explorer
  • Select Tools, then Internet Options.
  • Click the Security tab.
  • Click Default Level.
  • Double-click OK to return to your browser.
Firefox Mozilla
  • Select Options from the Tools menu.
  • Click the Content tab.
  • Check Enable JavaScript and Enable Java.
  • Click Ok.
Safari
  • Select Preferences from the Safari menu.
  • Choose the Security tab.
  • Check Enable Java and Enable JavaScript from Web Features.

Statements of transactions may be downloaded in delimited text format (CSV) and imported into your favourite program.

Format of a downloaded CSV file

The information available varies according to account type. The following table shows the format of information according to account type.

Caisse, Folio, PCA, Date, Sequence, Description, Cheque, Withdrawal, Deposit, , , , , Balance
Caisse, Folio, RS, Date, Sequence, Description, , Withdrawal, Deposit, , , , , Balance
Caisse, Folio, TS, Date, Sequence, Description, , Withdrawal, Deposit, , , , , Balance
Caisse, Folio, CS, Date, Sequence, Description, , Withdrawal, Deposit, , , , , Balance
Caisse, Folio, LN, Date, Sequence, Description, , , , Interest, Capital paid, , Reimbursement, Balance
Caisse, Folio, LC, Date, Sequence, Description, , , , Interest, , Advance, Reimbursement, Balance
Visa #### #### #### ####, , , Date, Sequence, Description, , , , , , Advance, Reimbursement

Field formats

The following table provides information on the format of each field (type, length, number of decimal places and a brief description).

Field Type Length Decimal Description
Institution C 25 No Abbreviated name of caisse or Visa
Folio C 7 No Folio number
Type_account C 5 No Type of account: PCA, RS, TS, LN, LC, CS
Date C 10 No Format: YYYY/MM/DD
Sequence N 3 0 Sequential number for sorting
Description C 90 No Description of transactions
Cheque N 8 0 Cheque number (PCA)
Withdrawal N 13 2 Withdrawal amount (PCA,RS,TS,CS)
Deposit N 13 2 Deposit amount (PCA,RS,TS,CS)
Interest N 13 2 Interest (LN,LC)
Capital paid N 13 2 Capital paid (LN)
Advance N 13 2 Cash advance (LC, Visa)
Reimbursement N 13 2 Reimbursement (LN,LC, Visa)
Balance N 13 2 Balance

Note:

  • The fields of a character ("C") type are placed between quotation marks ("").
  • The fields of a numerical type ("N") are not placed between quotation marks.
  • Absent fields are marked by "".
  • Decimals are set apart by a period (.)
  • Type of account corresponds to personal chequing, regular savings, etc.
  • The sequential number numbers the transactions for a caisse, folio, account and date.
  • The order of sorting or the sorting key is made up of the fields: Caisse, Folio, Account, Date, Sequence.

Example of transactions:

"C.P. Ste-Edith","27656","PCA","1997/06/16",1,"Withdrawal at counter",125.75,"","","","","",678.65
"C.P. Ste-Edith","27656","PCA","1997/06/17",1,"Deposit at counter","",654.87,"","","","",2774.65
"Visa 4540 1234 1234 1234","","","1997/06/17",1,"Suzy Shier","","","","",124.66,"",2774.65

Templates available for download

We have designed templates (models) into which you can insert your first downloaded file. This ensures that you'll have a good definition of the data in the software program of your choice. This way, you won't have to worry about correctly defining the column widths in your spreadsheet or the data type in your database.

Templates are available in the following formats:

You may download the template of your choice by clicking on the name of the software that you use from the previous list.

If the software you use does not accept the above templates, please let us know the name of your software so we may meet your needs.

Using templates

First, you'll need to download the template that corresponds to the software you use. Then, download your transaction summary in CSV format.

We suggest that you always keep a previous version of your working document. To do so, save your file under another name before starting to import any data. That way, if you make a mistake, you won't lose all the information.

Lotus 1-2-3, here's how to proceed: (detailed procedure)

  1. From the File menu, select Open.
  2. Specify the downloaded CSV file containing your statement.
  3. If you do not see your CSV file, type *.* as the file name so that Lotus displays all files regardless of their extension.
  4. Make sure that the file type is Text.
  5. Click Open to activate the Import Wizard.
  6. Every separator indicates the beginning of a new column.
  7. The type of data must be set as Delimited.
  8. Click OK.
  9. Select all data (from columns A to N) and click Copy.
  10. Open the template.
  11. Place the cursor after the last line in Column A.
  12. Click Paste.
  13. Save the template.

Microsoft Excel, here's how to proceed: (detailed procedure)

  1. From the Data menu, select Import External Data / Import Data.
  2. Specify the downloaded CSV file containing your statement.
  3. If you do not see your CSV file, type *.* for file name so that Excel displays all files regardless of their extension.
  4. Click on the Import button to activate the Import Wizard.
  5. The data type must be set as Delimited.
  6. Click Next.
  7. The field delimiter must be the comma, and the text qualifier must be quotation marks.
  8. It is not necessary to change the format of the columns.
  9. Click Finish.
  10. Select all the data (from Columns A to N) and click Copy.
  11. Open the template.
  12. Place the cursor just after the last line in Column A.
  13. Click Paste.
  14. Save the template.

Microsoft Access, here's how to proceed: (detailed procedure)

  1. Open the template.
  2. From the File menu, choose the Get external data option and Import.
  3. Specify the name of the downloaded CSV file.
  4. If you do not see your CSV file, indicate *.* as file name so that Access displays all files regardless of their extension.
  5. The file type must be set as Text.
  6. Click Import to activate the Import Wizard.
  7. The data type must be set as Delimited.
  8. Click Next.
  9. The field delimiter must be the comma.
  10. The text qualifier must be quotation marks.
  11. Click on the Advanced button.
  12. Set the Decimal Symbol as the period.
  13. Click OK.
  14. Click Next.
  15. The data will be saved in an existing table called "transactions."
  16. Click Next.
  17. Click Finish to confirm the the data import.

Note:

  • A query called "Transactions list" lets you view your transactions sorted according to the selected sort key.
  • Another query called "Transactions by account" lets you name the account for which you want to view the transactions list.
  • A statement (report) called "Transactions list" gives you a report in printable version.

Borland dBase and other compatible software programs:

  • The use of templates with these programs varies a great deal.
  • You cannot directly use the dBase importing facilities because the command APPEND FROM does not operate correctly with a CSV file.
  • You can write a dBase program to read it using FREAD(). After extracting each field, the program should insert a record with APPEND BLANK and initialize all the fields.

Lotus 1-2-3, detailed procedure:

  1. From the File menu, select Open to locate your CSV file.
  2. If you do not see your CSV file, type *.* as the file name and click Enter to display all files.
  3. Make sure the file type is Text.
  4. Click Open to activate the Import Wizard.
  5. Specify Start a new column at each.
  6. The field delimiter must be the comma.
  7. Click OK.
    b05-gabarit-lotus-e
  8. Select all data (from columns A to N) and click Copy.
  9. Open the template.
  10. Place the cursor after the last line in Column A.
  11. Click Paste.
  12. Save the template.

Microsoft Excel 2003, detailed procedure:

  1. To open the CSV file containing your statement, from the Data menu, select Import External Data / Import Data.
  2. If you do not see your CSV file, type *.* as the file name and click Enter to display all files.
  3. Select the file containing your statement. Click Import to activate the Import Wizard.
  4. The data type must be set as Delimited.
  5. Click Next.
    b05-gabarit-excel1-e
  6. The field delimiter must be the comma.
  7. The text qualifier must be quotation marks.
  8. Click Finish.
    b05-gabarit-excel2-e
  9. It is not necessary to change the format of the columns.
  10. Click Next.
    b05-gabarit-excel3-e
  11. Select all the data (from Columns A to N) and click Copy.
  12. Open the template.
  13. Place your cursor just after the last line in Column A.
  14. Click Paste.
  15. Save the template.

Microsoft Excel 2007, detailed procedure:

  1. To open the CSV file containing your statement, click on the Data tab in the menu.
  2. Click Get External Data, then From Text.
    b05-2007-excel01-e
  3. Select the CSV statement, then click on Import.
    b05-2007-excel02-e
  4. Once the Text Import Wizard window opens, select Delimited as the original data type.
    b05-2007-excel03-e
  5. Click Next.
  6. The delimiter must be the comma.
  7. The text qualifier must be quotation marks.
    b05-2007-excel04-e
  8. Click Finish, then click OK.

Microsoft Access, detailed procedure:

  1. Open the template.
  2. From the File menu, choose the Get external data option and Import.
  3. Specify the name of the downloaded CSV file.
  4. If you do not see your CSV file, indicate *.* as file name so that Access displays all files regardless of their extension.
  5. Make sure that the file type is Text.
  6. Click on Import to activate the Import Wizard.
  7. The data format must be set as Delimited.
  8. Click Next.
    b05-gabarit-access1-e
  9. The field delimiter must be the comma.
  10. The text qualifier must be quotation marks.
  11. Click on the Advanced… button.
    b05-gabarit-access2-e
  12. Set the Decimal Symbol as the period.
  13. Click OK.
  14. Click Next.
    b05-gabarit-access3-e
  15. The data will be saved in an existing table called ”transactions”.
  16. Click Next.
    b05-gabarit-access4-e
  17. Click Finish to confirm the data import.
    b05-gabarit-access5-e

Notes concerning Access:

The screen shots are from the 2003 version. There may be some differences with other versions of the software.

Notes concerning Access 2003:

A query called "Transactions list" feature lets you view your transactions sorted according to the selected sort key.

Another query called "Transactions by account" lets you name the account for which you want to view the transactions list.

A statement (report) called "Transaction lists" gives you a report in printable version.

WHICH PROGRAM IS COMPATIBLE WITH ACCÈSD?

Data downloaded from AccèsD may also be directed into most word processing and spreadsheet software.

With Quicken software, you can do your bank reconciliations on Desjardins.com using Quicken or Microsoft Money. If you have any questions about this program or about creating your accounts, please contact the distributor at the following number:

1-888-829-8684

 

INFORMATION AND SUPPORT

How to protect yourself

The Caisse adhere to rigorous and strict security standards. All precautions were taken to ensure the confidentiality of the information transmitted for your AccèsD transactions.

However, you must take the required steps in order to maintain a high level of security.

Protect your personal information and choose a password that is both hard to guess and easy to remember.

Install software that filters and protects your computer activities. It will be more difficult for hackers to get information about you.

Install a firewall on your computer to prevent anyone from taking control of it.

Be careful when downloading attachments and don't open messages from people you don't know. Never give out personal information in an e-mail.

Protect your computer against new viruses and intrusion techniques by regularly updating your computer and browser.

Never include personal information in your profile. This information can be used by scammers to steal your identity.

Your personal information is very valuable to scammers. Avoid disclosing it to help prevent fraud.

 

ONLINE TRANSACTIONS AND SERVICES

Logging in to AccèsD just got easier, and it's just as safe as before

You don't need your security phrase or image to log in anymore. Just enter your username and password.

Here's what you need to remember to log in to AccèsD and AccèsD Affaires

  • You'll now be entering your regular username and password on the same page
  • You'll no longer have a security phrase or security image

Now you can log in even quicker, whether you're using the mobile app or our online services.

This update will happen gradually, starting August 9, 2021.

See the new Terms of Use

 

  Verification and username

Your username is your debit card number, your email address or your user code. You can use these to log in to AccèsD or AccèsD Affaires.

You can verify your identity with your password and the answers to your security questions. 

 Adopt good security practices

AccèsD and AccèsD Affaires contain your private financial information. Follow these 3 security practices to ensure its safety:

  • It's strongly recommended, to turn on the 2-step verification
  • Create a strong password. Avoid passwords that are easy to guess, like 123abc or 9999a. Choose a password that contains uppercase and lowercase letters, numbers and special characters (such as $%!&*).
  • Close your session by logging out of AccèsD. It's important to log out once you're finished.

  FAQ - Logging in to AccèsD just got easier

As cyberattacks become more sophisticated, we've developed better methods to combat them. By implementing best practices to protect your data, we can maintain a high level of security and better prevent cyberattack risk.

Check that you're on the secure login page by making sure the URL corresponds to your www.uni.ca site, and that you see "https" and a padlock symbol beside it. It's best not to save the address in your favourites or search for the page in your browser. Please note that UNI will never ask you to log in to your new AccèsD page via email, text message or phone call. Any such message you receive is most likely fraud.

It's equally secure to use the UNI app on your smartphone or tablet.

Your security phrase and image are not being replaced, but the new way of logging in is simpler and just as secure..

Yes, you can save your username on trusted devices to log in to AccèsD faster.

Yes. Your biometrics, such as your fingerprint or facial recognition, will remain the same.

We're launching the new page over several weeks for security reasons. During this time, only some people will have access to the new login page. Access may also vary depending on the web browser or device.

No. This is a new and better login page being implemented for all users. By using AccèsD, you accept and agree to follow the terms of use for this product, including all its updates.

For more information

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