This Interac e-Transfer feature enables you to automatically deposit funds sent without having to answer a security question. You receive a notification with the deposit details.

Yes, it's secure.

To cancel an Interac e-Transfer, log in to My Profile. Locate the transaction or go to the payment history, then select the Interac e-Transfer transaction you wish to cancel. Use the cancel option.

Unfortunately, there's no way to cancel a transaction once the deposit has been made. You will need to make arrangements directly with the beneficiary. Make sure you send money only to people you know and trust.

When someone sends you money via Interac e-Transfer, you receive an e-mail or text message to let you know. The notification contains information about the transfer:

• Sender's name
• Transfer amount
• Link to deposit the funds in My Profile

You don't send money via e-mail or text message. Only the notification is sent via the Internet to inform the recipient that a transfer has been sent and to provide instructions on how to deposit the funds. The funds are always securely held by the sender's financial institution.

Yes, you can increase your Interac e-Transfer limit.

For a Personal member and client, the maximum limit is $3,000 per day, but can be increased to $5,000 per day, $35,000 per week and $100,000 per month.

For a Business client, the maximum limit can be up to $10,000 per day, $50,000 per week or $100,000 per month.

To request a change, contact our Client Contact Centre at 1-888-359-1357 or visit one of our branches.

To cancel a transfer between accounts or between UNI members that has already been processed, visit a branch or call us at 1-888-359-1357. Transfers between accounts or between UNI members scheduled for a later date may be cancelled before they're submitted for processing.

If you haven't received the Autodeposit registration verification e-mail, please check your junk mail folder. If you can't find the notification, you'll need to register again to the feature via My Profile.

Interac e-Transfer Autodeposit allows you to register multiple e-mail addresses per account. However, once an e-mail address is registered, it cannot be used for another account.

To deactivate Autodeposit, simply go back to your Interac e-Transfer settings and deactivate it.

Phishing is a scam in which fraudsters attempt to acquire personal or financial information, such as passwords or card numbers, by posing as a trustworthy person or company via electronic communications. Phishing is typically carried out using e-mail or text messaging, but sometimes it's done over the phone.

In some cases, the fraudster sends an authentic-looking e-mail or text message (smishing) that appears to be from a legitimate company, asking recipients to disclose personal or financial information, which is then used to commit fraud.

Be suspicious if you receive an unexpected notification that you've received money via Interac e-Transfer. Contact the sender to confirm. If you can't confirm, please forward the notification immediately to phishing@interac.ca.

You received a text message notification because the sender chose the “text message” option to send you money via Interac e-Transfer. We recommend that you provide the sender with your e-mail address instead for sending.

To permanently stop all text messages with an Interac e-Transfer notification, reply to an Interac e-Transfer message by typing “STOP” (or send a new message with that word to 100001). Note: Once text message notifications have been stopped, they cannot be reinstated for any future transactions. Standard text messaging fees will apply.

When sending funds by Interac e-Transfer, always check that you've entered the correct mobile number. You may have received the notification for the following reasons:

• The number you entered is a landline phone number.
• The number you entered is not a Canadian mobile number.
• The recipient blocked Interac e-Transfer notifications sent to their mobile number.
• Due to technical difficulties, the recipient's mobile number could not receive the message (e.g., mobile network not available).
• The mobile network operator does not support all text messages.

If you don't know the answer to the security question, contact the sender. If you answer the security question incorrectly more than three times, the Interac e-Transfer transaction will be automatically cancelled.

To block a request, you must go directly to the Preferences management page on the Interac website and follow these steps:  

1. Enter your email address or mobile phone number and click Submit. 

Security tip: If both options are listed on your Interac profile, we suggest doing this for each one.  

2. An email or text message will be sent to you with a link to manage your notification preferences. 

3. Click Click here. 

4. A page will open. To confirm your preference, click Click here again.